Privacy Policy

1. Introduction

ABTurns ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our nail salon management system and related services, including SMS notifications.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, describes, or is capable of being associated with you, including:

• Name and contact information (phone number, email address)
• Appointment history and preferences
• Service selections and technician preferences
• Communication preferences and opt-in/opt-out records
• Payment information (processed securely through third-party providers)

2.2 SMS Data Collection

When you opt-in to SMS notifications, we collect:

• Mobile phone number
• Carrier information
• Message delivery status
• Opt-in and opt-out timestamps
• Response keywords (STOP, HELP, etc.)

2.3 Automatically Collected Information

When you use our services, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data and interaction with our services
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Send appointment confirmations, reminders, and updates
• Process and manage appointments
• Communicate with you about services and promotions (with consent)
• Improve and personalize your experience
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud or security issues
• Analyze usage patterns to improve our services

4. SMS Messaging Privacy

4.1 Consent Management

We only send SMS messages to users who have explicitly opted in. Consent records are maintained in compliance with TCPA requirements. You can revoke consent at any time by texting STOP to any message.

4.2 Message Content

SMS messages may contain appointment information, wait times, promotional offers, and service updates. We do not include sensitive personal information in SMS messages.

4.3 Third-Party SMS Provider

We use Twilio as our SMS service provider. Twilio processes messages in accordance with their privacy policy and security standards. We do not sell or share your phone number with third parties for marketing purposes.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (Twilio for SMS, Supabase for data storage)
• Salon Partners: With the nail salon where you have appointments (limited to appointment-related information)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Appointment data: Retained for 2 years for service history
• SMS consent records: Retained for 4 years per TCPA requirements
• Account information: Retained until account deletion request
• Marketing preferences: Updated immediately upon request

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Opt-out of marketing communications at any time
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at support@abturns.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, California residents can contact us at support@abturns.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized experiences

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we may provide additional notice via email or through our services.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

For SMS-related inquiries, text HELP to any message you receive from us, or email support@abturns.com.